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Help Center

Managing User Accounts, Permissions, & Preferences

Managing User Accounts, Permissions, & Preferences

Accounts & Permissions, Managing Employees, Notifications, Hiring/Onboarding/& Terminating Employees

Employee Accounts

How do I view & edit information in my GoCo profile?

How to create an Announcement?

How to Create Quick Links

How do I edit Direct Deposit Information on GoCo as an Employee?

What is the Employee Home & how do I use it?

Login FAQ

I am no longer with my former employer: Am I able to access my GoCo account?

Can I change my language settings in GoCo?

I forgot my login details! How can I find that information?

How do I update Gender Identity and Preferred Pronouns on GoCo?

How do I change my email notification preferences?

As a Terminated Employee, can I delete my information off GoCo?

How to Access your Different Companies as an Employee

How do I create my GoCo account?

Can I filter the Team widget view on my new Home page?

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Advanced Permissions

How to Assign Permissions

How can I customize termination permissions?

Team vs. Company Access Permissions

Custom Roles vs User Level Permissions vs Standard Roles

Common Permission Scenarios

Company Access Permissions

Team Access Permissions

Team Profile Permissions

Using Permissions to Grant and Revoke Access to Employee Personal Information

What should you consider Sensitive Information?

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Two-Factor Authentication

2FA Change Notifications for Admins

How can I update Two-Factor Authentication for my GoCo account?

Text Message/Email vs Authenticator app - which one is better?

What Two-Factor Authentication apps can I use to generate my login code?

How do I reset Two-Factor Authentication for one of my employees as a Full Access Admin?

Two-Factor Authentication FAQ

How do I reset Two-Factor Authentication for external users?

2FA Change Notifications for Employee Accounts

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Mobile App

Is there a GoCo mobile app?

How do I download the Mobile App?

What can I do on the Mobile App?

Account & Permissions FAQs

Account & Permissions FAQ

Basic Troubleshooting Tips for GoCo

What emails does GoCo send?

What are the Minimum Computer Requirements to use GoCo?

How can I support international employees in GoCo?

Why are the links in my emails not working?

Does GoCo support work emails or work phone numbers?

How to navigate your GoCo Inbox

Why am I seeing a Company Homepage when I log in?

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Managing Employees

How to add Custom Fields in Onboarding and Bulk Updates

How to Create a Test Employee in GoCo

[Admin] How do I review my team's information?

How can I import updates to employee data?

Can employees see contact information for their colleagues?

How do I create a Custom Field?

How do I rehire an employee?

How do I change an employee's hire/start date?

See more

View As

What is GoCo's new View As feature & how does it work?

Updating Current Employees

How do I make someone an Admin?

How do I change an employee's Company Class assignment as an Admin?

[Admin] How do I set up multiple jobs / pay rates for employees?

How do I update employment information for an employee?

How can I update an employee's stock options?

Changing employee's email address

Changing Employment Type: W2 vs 1099

Setting Up and Managing Work Locations

Setting up Remote Work Locations

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Notifications

Benefit Sync Task Notifications

Employee Status and Profile Flags - what do they mean?

What kind of Notifications will admins receive?

What types of Inbox Notifications will employees receive?

How to create custom automated notifications & reminders

What Inbox Notifications will Full Access Admins receive?

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Hiring New Employees & Contractors

Can I remind my new hires to start onboarding?

How do I add a newly hired employee to GoCo?

How to send your Onboarding Invitation via Text Message

How do I resend an offer letter?

How to use the Company Onboarding Link

What do my employees see when onboarding?

How do I add a newly hired Contractor to GoCo?

How to Customize your Hiring Invites

Using the Invites tab of your Teams Page

See more

Terminating Employees

How do I Terminate an Employee or Contractor?

How to View a Terminated Record

Terminated Employees & Workflows

What do Terminated Employees see in GoCo?