Account & Permissions FAQs

What emails does GoCo send?

GoCo will send the following emails based on certain events around HR, Benefits, Payroll, and more.

⚠️ Please Note: This list may not be 100% comprehensive.

Onboarding Invite Email

Sent when hiring a new employee/contractor.

You can decide whether to send or not send this email during hiring.

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Time Off Request

Sent to a manager when a team member submits a time off request.


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Incomplete Task Notification

Sent anyone with a GoCo account who has incomplete task notifications.
The frequency can be customized by the user, check out this article for step by step guide. 

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Benefit Eligibility Alert

Send to a team member after they've finished onboarding and are eligible to enroll in benefits.

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Benefit Enrollment Alert

Sent to team members who have only 7, 3, and 1 days left to enroll in benefits.


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Benefit Missed Enrollment

Sent to all Full-Access HR Admins the day after an employee fails to select benefits during an enrollment period.

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Billing Emails

Sent to the billing contact set for the company. This email can be configured by going to Company / Company Billing / Billing Info and editing Billing Contact Email.

GoCo will send billing emails for:

  • Invoices
  • Subscription renewal reminders
  • Payment info required
  • Expiring or invalid payment info
  • Payment failures

If you have any questions, contact us at or reach out to your GoCo Client Success Team! 💚