Two-Factor Authentication
      Back to home
      1. Help Center
      2. Managing User Accounts, Permissions, & Preferences
      3. Two-Factor Authentication

      2FA Change Notifications for Employee Accounts

      Two-Factor Authentication (2FA) adds an important layer of security to your GoCo account. It helps protect your account by verifying your identity during login, ensuring your account remains secure even if your password is compromised.

      How Does 2FA Work?

      2FA is required for all GoCo accounts. When logging in, you’ll be prompted to enter a 6-digit code that is:

      • Sent via text message to your mobile phone
      • Generated by an authentication app (like Google Authenticator)
      • Sent via email (as of 11/14/24)

      This added step enhances the security of your account and the sensitive information it holds.

      Notifications for Account Changes (as of 11/14/24)

      To help you stay informed, GoCo will notify you via both your personal and work email addresses if any significant changes are made to your account. This allows you to quickly spot any unauthorized changes.

      You’ll receive email notifications to both your personal and work email addresses in the following scenarios:

      • Direct Deposit Changes: If your bank account information is added or changed
      • Email Address Changes: If your work or personal email is updated
      • 2FA Method Changes
      • Password Changes

      Need Help?

      If you encounter any issues logging into your account, such as losing access to your 2FA method or email, please contact your admin for assistance in resetting your account.

       

      For any additional questions, please reach out to us at help@goco.io 💚