It looks like there's a notification about your payroll being blocked. Don't worry - let’s review common reasons and how to resolve them
Why is my Payroll Blocked?
If your payroll is blocked, or you've been notified of a failed payment or filing, it could be for a few reasons. Some examples include:
- We need certain information to allow you to run payroll in a certain state.
- We were unable to make a filing or payment on your behalf, and we need your help solving the issue.
- GoCo Embedded Payroll may need additional documentation from you before payroll can be processed.
In order to determine the cause for your block you can view the details via the GoCo notification or within GoCo per examples below:
1. GoCo Email Notification of Payroll Block
In your GoCo Email, you will see a View Request button on the bottom of the email that will lead you to the details of your block.
2. GoCo Inbox Notification of Payroll Block
You will also receive a GoCo Inbox notification, where you will see a View Request button that will lead you to the details of your block.
3. GoCo Payroll Overview Screen
In GoCo Payroll, hover over the payroll blocked tag to see the details.
Common Resolutions
Missing Tax Agency Information
Payroll may be blocked in a recently added state because GoCo Embedded needs some information in order to withhold and pay taxes accurately and on-time. Your tax account information can be found in your online state account. Make sure you have provided:
- Payroll Tax Account number
- Deposit Frequency
- Applicable Tax Rates
Issue with Tax Agency Payment or Filing
If we were unable to successfully pay taxes accurately and on time on your behalf, we want to avoid the issue continuing so you do not accrue penalties and interest for incorrect or late tax payments and filings.
Unfortunately, tax agencies do not always provide a specific reason for the failed attempt(s) to file and pay. Review the common reasons below, reach out to the agency directly, and have them help troubleshoot the issue.
- Make sure the account is "active".
If your state account is inactive due to no longer processing payroll in that state, close your account with the agency and let GoCo Embedded Payroll know. - Review the "effective date" on the account.
This should be the beginning of the first quarter when you have a check date in GoCo for that specific state. - Confirm your account number matches what is listed in GoCo Embedded Payroll
Find what’s on record in GoCo Embedded Payroll section by clicking the Documents tab in the Payroll section, or you can reach out to GoCo Support for assistance. - Make sure the FEIN on file with the agency is what GoCo has on record, so the account can be verified.
- If required, make sure that GoCo Embedded Payroll has Third Party Authorization (TPA) or Power of Attorney (PoA)—the effective date should be on or prior to the first date of the quarter(s) in question. For help with TPA visit How to set up GoCo Embedded Payroll as my Agent
- Make sure a previous service provider isn't still listed as your reporting agent on the account.
If a previous provider is still listed as the reporting agent it may override GoCo Embedded Payroll's attempts to obtain access and successfully file. Work directly with the agency and/or previous provider to remove them from the account.
If you need more information on how to know your payroll is blocked and what that means you can visit What is a Blocked Payroll?
For any additional questions, please reach out to us at help@goco.io 💚