Managing User Accounts & Preferences
Easily manage employee accounts, update personal information, and handle hiring or termination processes.
Employee Accounts
- How do I create my GoCo account?
- I forgot my login details! How can I find that information?
- Login FAQ
- GoCo Employee Profile Guide: Viewing & Editing Your Information
- How do I edit Direct Deposit Information on GoCo as an Employee?
- How to Navigate & Use Your Employee Home in GoCo
- Can I filter the Team widget view on my Home page?
- How do I update Gender Identity and Preferred Pronouns on GoCo?
- Can I change my language settings in GoCo?
- How do I change my email notification frequency preferences?
- How to Access your Different Companies as an Employee
- I am no longer with my former employer: Am I able to access my GoCo account?
- As a Terminated Employee, can I delete my information off GoCo?
- Team Page Overview (Employee POV)
- How do I Update My W-4 ?
- Trouble Accessing Your 2FA Code?
- How to update my state withholding as an employee?
Two-Factor Authentication
- 2FA Change Notifications for Admins
- How can I update Two-Factor Authentication for my GoCo account?
- Text Message/Email vs Authenticator app - which one is better?
- What Two-Factor Authentication apps can I use to generate my login code?
- How do I reset Two-Factor Authentication for one of my employees as a Full Access Admin?
- Two-Factor Authentication FAQ
- How do I reset Two-Factor Authentication for external users?
- 2FA Change Notifications for Employee Accounts
Mobile App
Account FAQs
- Account & Permissions FAQ
- Basic Troubleshooting Tips for GoCo
- What are the Minimum Computer Requirements to use GoCo?
- What emails does GoCo send?
- How can I support international employees in GoCo?
- Why are the links in my emails not working?
- Does GoCo support work emails or work phone numbers?
- How to navigate your GoCo Inbox
- Why am I seeing a Company Homepage when I log in?
- What is the Activity Report in GoCo?
- Team Page Overview (Admin POV)
- Understanding Business Entity Types in GoCo: What You Need to Know
Employee Setup & Management
- Updating State Tax Information
- How do I Rehire an Employee?
- How to Create a Test Employee in GoCo
- How do I Review my Team's Information?
- Setting up Remote Work Locations
- Setting Up and Managing Work Locations
- Import Updates to Employee Data
- State Taxes & GoCo
- How do I create a Custom Field?
- How to add Custom Fields in Onboarding and Bulk Updates
- Can employees see contact information for their colleagues?
- How do I set up Multiple Jobs & Pay Rates for Employees?
- Document Compliance & GoCo
- How to Set Up the Compensation App in GoCo
- How to Set Up and Manage the Provisioning App
View As
Employee Changes & Updates
- Changing Employment Type: W2 vs 1099
- What Are Labor Allocations, and How Do You Enable Them in GoCo?
- How do I make someone an Admin?
- How do I Update Employment Information for an Employee?
- How do I Change an Employee's Company Class Assignment?
- How can I Update an Employee's Stock Options?
- Changing Employee's Email Address
- How Do I Change an Employee's Hire/Start Date?
- How to Run a Successful Team Import
- How do I add a Bank Account?
- How to Request a Compensation Change
- How to Approve or Deny a Compensation Request
Notifications
- What Inbox Notifications will Full Access Admins Receive?
- What types of Inbox Notifications will Employees Receive?
- How to customize GoCo Inbox Notifications
- How to create Custom Automated Notifications & Reminders
- Benefit Sync Task Notifications
- Employee Status and Profile Flags - what do they mean?
Hiring New Employees & Contractors
- How to Allow Document Uploads for I-9 Documents During Onboarding
- How do I Add a New Employee in GoCo?
- How do I Add a New Contractor to GoCo?
- Can I remind new hires to start onboarding?
- How to send your Onboarding Invitation via Text Message
- How do I Resend an Offer Letter?
- How to use the Company Onboarding Link
- Using the Invites tab of your Teams Page
- Power Up Your Onboarding: Personalizing Hiring Invites in GoCo 💌
- What do my Employees see when Onboarding?