Understanding the QLE (Qualifying Life Event) Process

Submitting and processing a Qualifying Life Event (QLE) involves a few key steps. Here's a breakdown on what to expect:

1. Submitting a QLE

A QLE can be submitted by either an admin or an employee.
Once submitted, the QLE status will display as Pending Approval if FAA (Full Access Administrator) approval is required.

➡️ Learn more about how an FAA can approve or deny a QLE.

2. Approval Process

If FAA approval is required, the FAA will receive a notification to approve or deny the QLE.

After the FAA takes action:

• If approved, the QLE status updates to Carrier Processing.

• If denied, the QLE will not proceed further.

3. Carrier Processing

Carrier Processing means that the sync has not yet been finalized in the Benefit Sync Dashboard.

During this step:

• The Benefit Processor must review the sync details.

• Necessary updates must be made directly with the carrier (insurance provider).

• Once updates are complete, the Benefit Processor should mark the sync as complete.

4. Benefits Update in GoCo

After the sync is marked complete: The employee’s benefits will reflect the approved QLE changes in GoCo.

If you have additional questions please contact GoCo Support Team. 💚