Did you try to pay for a qualified medical expense or commuter benefit and your card got rejected? This may be caused by:
Please Note: TPA's have no control over the MTA or any provider credit card machines. They ensure the plan design is set up properly and the member has proper funding in place. Each situation may not mirror the situation before, therefore we have to look at each on a case by case basis.
If that happens, just call (888) 882-1498 and an Accrue representative can help assess and correct the issue.
Alternatively, they can pay out of pocket and then login to your Accrue account to submit a reimbursement form (see attached).