At GoCo, transparency is one of our core values, and billing is no exception. So we developed an easy-to-understand, fair billing policy to make sure you're never surprised.
This article is for Companies using GoCo to manage their employees and contractors. If you're a GoCo Certified Partner, talk to your Partner Success Manager for information on how Partner billing works.
When you add employees/contractors to GoCo, we prorate any costs for that employee/contractor and add them to your next invoice.
For example, let's say you are on a monthly plan which costs $6 per month. You add an employee 10 days into your billing cycle, with 20 days remaining. We divide the monthly cost for an employee ($6) by the number of days in the billing cycle (30), and then multiply by the number of days remaining (20). On your next invoice, the prorated cost for the employee will be: $4
If you were paying annually (or quarterly), it would work the same way. You would pay for the remainder of the year (or quarter).
When you remove an employee/contractor partway through your billing cycle, either by terminating them or by deleting them, we'll prorate the costs for that employee/contractor and apply a credit to your account.
When you terminate an employee/contractor in GoCo, we'll ask you for their last day at work. Prorated credits are applied to your account the day following their last day at work. If you terminate an employee/contractor retroactively, the credits are applied the day after you enter the information into GoCo.
Credits for removed employees/contractors are not currency, have no exchange value, are not transferable, and are not refundable. Any unused credits will expire if your account is deactivated.
For example, let's say you are on a monthly plan which costs $6 per month. You terminate an employee and set their termination date to be the 9th day of your billing cycle. On the 10th day of your billing cycle, a credit will be applied to your account. We'll take the monthly cost ($6) divided by the total days in the billing cycle (30), and then multiply by the number of days remaining (20). On your next invoice, a credit for $4 will be applied.
When you log into GoCo for the first time, we'll ask for your payment information if you're on a paid plan.
If your Benefits broker is a GoCo Certified Partner, your first charge will usually happen after they've finished adding your employees and benefits into GoCo. Your broker can tell you the exact date when your first charge will happen.
If you don't have Benefits on GoCo, your first charge will happen on the day when you upgrade to a paid plan.
You can also see charges on these days:
*Please note: Contractor pricing is subject to your contract. Reach out to your rep with any questions.
If you have questions about items on your invoice, we suggest you talk to whoever manages your GoCo account. Feel free to reach out to firstname.lastname@example.org with more assistance!