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      Mineral Learn Courses on Mobile Devices

      Mineral Learn courses are accessible on mobile devices. Read along to learn best practices.

      Mineral Learn provides a robust library of training courses to help users enhance their skills and comply with laws and regulations. Topics covered include compliance training, harassment and discrimination prevention, safety, and professional development. Some courses may be applicable as an upgrade. This is a feature within the HR Support Center.

      Recommended Devices for Taking Courses

      While Mineral Learn courses can be taken on mobile devices, we recommend using a laptop or desktop computer for the best experience. Mobile devices may require extra care to ensure progress is tracked and courses function as intended.

      Key Tips for Taking Courses

      1. Bookmarking Progress

        • Mineral Learn courses are designed to save your progress so you can resume where you left off.

        • If you need to step away or take a break, be sure to close the course first. Relaunch it when you are ready to continue.

      2. Using In-Course Exit Buttons

        • Always use the in-course exit buttons, if available, to properly exit the course and ensure progress is saved.

      3. Stable Internet Connection

        • Ensure employees are connected to a strong and stable internet connection to avoid issues with tracking progress.

      4. Pop-Up Blockers

        • Disable all pop-up blockers before starting any course. Pop-up blockers may cause the course to time out and fail to track progress.

      5. Supported Browsers

        • Use the latest versions of the following supported web browsers for the best experience:

          • Edge

          • Chrome (version 72 or newer)

          • Firefox (version 15 or newer)

          • Safari (automatically updated with iOS)

      6. Clearing Cache and Cookies

        • If employees encounter error messages or pages that don’t load, they should exit the course and clear their browser’s cache and cookies before trying again.

      Operating Systems

      • Android: Running Android 10 (released September 2019) or newer

      • iPhone: Running iOS 12.5 (released December 2020) or newer

      • iPad:

        • Running iOS 12.5 or newer

        • Running iPadOS 14.6 or newer

      Troubleshooting and Support

      If employees or clients experience persistent issues, they can reach out to Mineral Technical Support for assistance:

      • Phone: 844-413-2468

      By following these guidelines, administrators and employees can make the most of the Mineral Learn training platform and enjoy a seamless learning experience.

      For additional questions please reach out to our support team. 💚