Why are my changes in GoCo not syncing with When I Work?

Typically changes made in GoCo will sync within a matter of minutes.  If your change in GoCo was not synced with When I Work, there are a few things to check to make sure it's working properly:

1. Make sure the team member is synced with When I Work.  Go to the team member's profile in GoCo and check the When I Work card and make sure it shows as "Synced".

2. Make sure your team member has a hire date.  Go to the team member's profile in GoCo and check the hire date field under the Employment & Compensation card.  If it's missing, fill it in and save.

If you've checked both of the above and your changes are still not syncing, please contact us for support.