Troubleshooting and Alerts
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      Payroll Processing Deadlines & What Happens If You Miss Them

      To ensure your team gets paid on time, it’s critical to process your payroll by the required deadline. Missing the cut-off can result in delayed paydays for your employees—and we want to help you avoid that at all costs.

      🕓 Payroll Submission Deadline

      To meet your scheduled payday and ensure direct deposit is delivered on time, payroll must be submitted by 2:00 PM Pacific Time (PT), two business days before your payday.

      Example: If your scheduled payday is Friday, your payroll must be submitted by 2:00 PM (PT) on Wednesday.

      🚫 What Happens If You Miss the Deadline?

      If payroll is submitted after the 2:00 PM PT cutoff:

      • It will not be initiated until the next business day.

      • Your employees' direct deposits will be delayed by at least one day.

      • The system will automatically push the pay date out if payroll is submitted past the final system cutoff.

      ⚠️ GoCo does not offer or support Next Day Payroll as a standard practice. If a payroll is late, the pay date must be pushed to the next available day.

      🛠 What If You Can’t Process Payroll On Time?

      If you're running into a system error or a blocking issue that prevents you from completing payroll, please reach out to our Support Team no later than 12:00 PM CT (Central Time) on the day of the cutoff.

      We may be able to assist in resolving the issue in time to keep your payday on track.

      📩 Contact Support by emailing us at support@goco.io

      Why This Matters

      Timely payroll processing ensures:

      • Your employees are paid accurately and on time.

      • You stay compliant with employment laws and banking timelines.

      • You avoid operational stress from last-minute processing delays.

      💬 Still Need Help?

      If you're unsure whether you've submitted in time or are facing technical challenges, don’t wait—reach out to us early. Our team is here to help you troubleshoot before the deadline so you can avoid delays.