GoCo's Employee Survey Questions for eNPS Success

At GoCo, we understand that a thriving company culture is built on understanding your employees. Our Team Surveys are a powerful tool to gauge employee sentiment, identify areas of strength, and pinpoint opportunities for growth. This article will walk you through the comprehensive set of questions available within GoCo, thoughtfully organized by key themes to give you a holistic view of your employee experience.

Getting Started with Employee Surveys in GoCo

Before we explore the questions, remember that creating and distributing surveys in GoCo is a breeze! You can leverage our powerful Team Surveys app to set up your surveys depending on the package you have. Need to set-up? Check out our article: " How do I Set Up & Use Team Surveys". 

Diving Deeper: Understanding the Employee Experience by Theme 🔍

Beyond the core eNPS question, GoCo provides a robust set of questions to give you a deeper understanding of various aspects of the employee journey. These questions are categorized by themes, allowing you to focus on specific areas of the employee experience.

1. Enthusiasm 🎉

This theme captures the overall sentiment and likelihood of an employee recommending the company.

• How likely are you to recommend this company as a good place to work?

  • Why this matters: This question is a direct measure of your employees' overall satisfaction and their willingness to advocate for your organization. A high score here indicates a strong, positive employee experience!

2. Purpose 🧭

These questions explore how well employees understand and connect with the company's mission, vision, and their own role within it.

• I know what I need to do to be successful in my role.

  • Why this matters: Clear expectations are crucial for employee performance and satisfaction.

• I am clear on how my role aligns with company goals and objectives.

  • Why this matters: When employees understand their contribution to the bigger picture, it boosts their sense of purpose.

• I understand the company’s mission, vision, and values.

  • Why this matters: A shared understanding of company culture and direction creates a more cohesive team.

• The company's goals are aligned with its overall mission and vision.

  • Why this matters: This assesses leadership's ability to translate high-level vision into actionable goals.

• The company's mission/vision is a good fit with the things that I consider important in life.

  • Why this matters: This question explores the personal connection employees feel to the company's purpose.

• The work I do is meaningful to me.

  • Why this matters: Meaningful work is a huge driver of employee engagement and retention.

• I am aware of the steps needed to achieve my goals and objectives.

  • Why this matters: Understanding the pathway to success helps employees feel more in control and motivated.

• I am confident in the company’s ability to achieve its objectives.

  • Why this matters: Employee belief in the company's direction contributes to overall morale and commitment.

3. Growth 🌱

These questions focus on an employee's professional growth, skill utilization, and perceived career opportunities within the company.

• My job makes good use of my skills and abilities.

  • Why this matters: Employees who feel their talents are utilized are often more engaged and productive.

• The career development plan that the company has for me is sufficient.

  • Why this matters: Understanding if employees feel supported in their professional journey is vital for long-term growth.

• My colleagues are invested in my own professional growth.

  • Why this matters: A supportive team environment fosters individual and collective development.

• This company leverages my strengths effectively.

  • Why this matters: When employees feel their strengths are utilized, it leads to higher job satisfaction and productivity.

• I am involved in the correct meetings, discussions, and decisions related to the work I am doing.

  • Why this matters: This helps assess if employees feel empowered and included in relevant decision-making processes.

• I have great confidence in this company’s future.

  • Why this matters: Employee confidence in the company's trajectory is a strong indicator of morale and commitment.

• I feel that I’m growing professionally.

  • Why this matters: Employees seek opportunities for advancement and learning.

• I believe there are good career opportunities for me at this company.

  • Why this matters: This gauges employees' perception of internal growth paths.

4. Recognition ⭐

These questions delve into how employees perceive the recognition they receive and its impact.

• Recognition is timely when given.

  • Why this matters: Timely recognition reinforces positive behavior and motivates employees.

• Recognition holds significance when received.

  • Why this matters: The quality and impact of recognition are just as important as its frequency.

• Employee recognition is encouraged within this company.

  • Why this matters: This assesses the company culture around appreciation and acknowledgment.

• I believe that my contributions are appropriately recognized in the evaluation of my work performance.

  • Why this matters: This question helps determine if employees feel fairly evaluated and appreciated for their efforts.

• Subpar performance within my team is recognized and addressed appropriately.

  • Why this matters: This ensures that performance management is perceived as fair and consistent across the team.

• The frequency at which I receive recognition is good.

  • Why this matters: Assesses if employees feel adequately appreciated for their efforts on an ongoing basis.

• Going above and beyond your stated job title is rewarded appropriately.

  • Why this matters: This evaluates if extra effort and initiative are acknowledged and compensated.

• My experience here reflects what I was told during the interview process.

  • Why this matters: This question is key to assessing the effectiveness of your hiring and onboarding processes. If there's a disconnect, it's an opportunity to refine your approach!

5. Harmony 🧘‍♀️

These questions explore the sense of belonging, respect, and fairness within the team and company.

• I feel a strong sense of belonging in my team.

  • Why this matters: A sense of belonging is crucial for employee well-being and engagement.

• I believe that my peers and I collaborate well together.

  • Why this matters: Effective teamwork relies on strong peer collaboration.

• My peers are dedicated to delivering quality work.

  • Why this matters: This assesses the perceived commitment of colleagues to high standards.

• This company respects and includes people from different backgrounds.

  • Why this matters: Diversity, equity, and inclusion are vital for a welcoming and innovative workplace.

• I feel welcome at this company.

  • Why this matters: A foundational element for new and existing employees to feel comfortable and integrated.

• My coworkers and I have mutual respect for one another.

  • Why this matters: Mutual respect forms the basis of healthy working relationships.

• Overall I feel this company is just and fair in the way it treats and rewards employees.

  • Why this matters: Perceived fairness in treatment and rewards is essential for employee trust and morale.

• If I experienced serious misconduct at work, I’m confident the company would take action to rectify the situation.

  • Why this matters: This assesses trust in company procedures for addressing workplace issues.

6. Involvement 👋

These questions assess how included employees feel in decision-making and access to resources.

• I have the necessary material resources to perform my work effectively.

  • Why this matters: Adequate tools and resources are fundamental for productivity.

• I have access to the intangible resources (skills, training, mentorship, etc.) required for my work.

  • Why this matters: Beyond physical tools, access to learning and development opportunities is key.

• This company gives me freedom to decide how I do my work.

  • Why this matters: Autonomy in work can significantly boost job satisfaction and motivation.

• My manager cares about my opinions.

  • Why this matters: Feeling heard by one's manager fosters trust and engagement.

• If I was still employed here in two years I would be happy.

  • Why this matters: A strong indicator of long-term satisfaction and retention.

• I feel engaged in tasks and projects I’m involved in.

  • Why this matters: Directly measures the level of engagement in daily work.

• I enjoy the work that I am doing.

  • Why this matters: Overall job enjoyment is a critical component of employee happiness.

• The organization fosters an environment where my ideas and input are valued.

  • Why this matters: Encouraging and valuing employee contributions leads to innovation and a sense of ownership.

7. Empowerment 💪

These questions gauge how empowered employees feel to make decisions, effect change, and their clarity on company processes.

• My responsibilities are clearly defined.

  • Why this matters: Clear roles prevent confusion and ensure everyone knows what is expected of them.

• There is open and honest two-way communication in this company.

  • Why this matters: Transparency and effective communication build trust and understanding.

• I have a clear understanding of our company policies.

  • Why this matters: Employees need to be well-informed about company guidelines to operate effectively and confidently.

• I believe I can institute positive change in this company.

  • Why this matters: This measures an employee's sense of agency and belief in their ability to make an impact.

• This company sees and values my unique contributions as an individual, not only as an employee.

  • Why this matters: Feeling recognized for personal value beyond a job title fosters deeper connection and respect.

• I am hopeful of the direction of this company.

  • Why this matters: Employee optimism about the company's future contributes to a positive outlook.

• The leaders of the company keep me informed about what is happening.

  • Why this matters: Transparency from leadership builds trust and reduces uncertainty.

• The leaders of the company have communicated a vision that motivates me.

  • Why this matters: An inspiring vision from leadership can drive motivation and alignment.

8. Collaboration 🤝

These questions assess the quality of teamwork and cooperation within the company.

• I trust the decisions of the senior leadership in the company.

  • Why this matters: Trust in leadership is fundamental for alignment and confidence in company direction.

• The feedback given by my direct manager is frequent and fair.

  • Why this matters: Regular and impartial feedback from managers is crucial for development and performance.

• There is a culture of open communication and feedback within this company.

  • Why this matters: A culture that embraces open dialogue and constructive criticism fosters continuous improvement.

• The feedback I receive contributes to my personal growth and development.

  • Why this matters: Feedback should be perceived as beneficial and actionable for individual progress.

• I feel safe to provide difficult feedback without retribution.

  • Why this matters: Psychological safety is paramount for honest communication and addressing challenges effectively.

• I think we conduct performance reviews effectively.

  • Why this matters: Effective performance reviews are a key component of employee development and fair assessment.

• I have seen concrete changes or improvements within the company as a result of employee feedback.

  • Why this matters: Seeing action taken on feedback validates employee contributions and encourages continued participation.

• There are barriers or concerns that prevent me from providing honest and candid feedback.

  • Why this matters: Identifying obstacles to honest feedback is crucial for creating a truly open environment.

9. Management 🧑‍💼

These questions focus on the effectiveness and support provided by direct managers.

• I believe that leadership is genuinely listening and reflective of the feedback I provide.

  • Why this matters: Employees need to feel that their feedback is heard and considered by those in charge.

• My direct manager is trustworthy.

  • Why this matters: Trust in one's manager is foundational for a healthy working relationship.

• My communication frequency with my direct manager is satisfactory.

  • Why this matters: Adequate communication with managers ensures employees feel supported and informed.

• I believe that my direct manager manages people effectively.

  • Why this matters: Effective people management by direct leaders impacts team morale and productivity.

• My manager’s actions are consistent with their words – they practice what they preach.

  • Why this matters: Managerial integrity builds trust and sets a positive example.

• My manager is a great role model for employees.

  • Why this matters: Managers who embody positive behaviors inspire their teams.

• The leaders of the company keep me informed about what is happening.

  • Why this matters: Transparency from leadership builds trust and reduces uncertainty.

• The leaders of the company have communicated a vision that motivates me.

  • Why this matters: An inspiring vision from leadership can drive motivation and alignment.

10. Workload 💼

These questions address the employee's perception of their workload, stress levels, and work-life balance.

• My workload is manageable.

  • Why this matters: A manageable workload is crucial for preventing burnout and maintaining productivity.

• Work encroaches on my personal time and well-being.

  • Why this matters: This indicates potential issues with work-life balance and risk of burnout.

• I feel stressed or even burnt out due to my workload.

  • Why this matters: Directly assesses employee well-being and stress levels related to work.

• I feel like I can take personal time or long vacations when I need it.

  • Why this matters: The ability to take time off is vital for rest, rejuvenation, and preventing burnout.

• I’m satisfied with the amount of flexibility I have in my work schedule.

  • Why this matters: This addresses satisfaction with the arrangement of working hours and location.

• Working here, I feel that I can live a physically healthy lifestyle.

  • Why this matters: This touches on how the work environment supports overall physical well-being.

• I find myself handling tasks outside of the stated responsibilities of my job description.

  • Why this matters: Indicates potential role ambiguity or scope creep, which can impact workload.

• I have received sufficient training and resources to effectively manage my workload.

  • Why this matters: Assesses if employees feel equipped to handle their responsibilities without being overwhelmed.

How GoCo Helps You Act on Insights ✨

Once you've collected responses to these powerful questions, use the Overview & Analysis tabs in the Team Surveys app to view insightful data and trends! To learn more about Team Survey Reporting click here.

For additional questions reach out to the GoCo Support Team.